Privacy Policy

Gutter Armour ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (phone number, email address, home address)
• Property details relevant to providing a quote or completing work
• Payment information (processed securely — we do not store card details)
• Communications between you and us (emails, SMS, form submissions)
• Website usage data (pages visited, browser type, IP address) via analytics tools
• Information provided through our chatbot or enquiry forms

2. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry or free assessment request through our website
• Contact us by phone, email, or SMS
• Interact with our chatbot
• Accept a quote or engage our services

We may also collect information automatically through cookies and analytics tools when you visit our website.

3. Why We Collect Your Information

We collect and use your personal information to:

• Respond to your enquiries and provide quotes
• Schedule and complete installation and maintenance work
• Process payments and issue invoices
• Communicate with you about your booking or job
• Improve our website and services
• Send you relevant updates or promotional information (with your consent)
• Comply with legal obligations

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g. scheduling software, payment processors) — these providers are bound by confidentiality obligations
• Government or regulatory bodies where required by law
• Professional advisers (accountants, lawyers) where necessary

We will not disclose your personal information to any other third party without your consent, except as required by law.

5. Storage and Security

Your personal information is stored securely using industry-standard measures. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, after which it is securely deleted or de-identified.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use our site. This data is aggregated and does not personally identify you. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Chatbot Data

Our website includes a chatbot to help answer your questions. Conversations with the chatbot may be stored to improve our service. Please do not share sensitive personal or financial information through the chatbot.

8. Marketing Communications

We may send you promotional information about our services if you have consented to receive it. You can opt out at any time by contacting us or using the unsubscribe link in any marketing email. We will process opt-out requests promptly.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within 30 days.

10. Overseas Disclosure

Some of our service providers (such as cloud hosting and analytics platforms) may store data on servers located overseas. We take reasonable steps to ensure these providers handle your information in accordance with the Australian Privacy Principles.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.

12. Complaints

If you believe we have breached your privacy rights, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at gutterarmour.com.au/privacy-policy. We encourage you to review this policy periodically.

Contact Us

For privacy-related enquiries, requests, or complaints, please contact us at:
Gutter Armour
Phone: 0458 430 962
Website: gutterarmour.com.au